New Account Registration more topics

What is TwinSpires.com?

TwinSpires.com operates as an independent Advance Deposit Wagering (ADW) site owned and operated by Churchill Downs Technology Initiatives Company.

Are you the same company as Churchill Downs, Inc?

No. While TwinSpires.com is the official online wagering site of the Kentucky Derby and Churchill Downs Incorporated, TwinSpires.com operates as an independent Advance Deposit Wagering (ADW) site owned and operated by Churchill Downs Technology Initiatives Company, which is a wholly owned subsidiary of Churchill Downs Incorporated. Churchill Downs Technology Initiatives Company is registered in Oregon as a licensed ADW hub.

Why should I use TwinSpires.com?

TwinSpires.com is committed to delivering you the very best online wagering experience possible. With great content including Churchill Downs, Gulfstream Park, and Santa Anita; and a big event line-up including the Kentucky Derby, Preakness Stakes and the Arlington Million, TwinSpires.com has the racing you want to play. Couple the most trusted brand name in the business with the most advanced and lucrative player rewards program in racing - the Twin Spires Club - and you get one formidable entry. Now with the addition of the superior lineup of Brisnet handicapping products, TwinSpires.com stands out as the preferred account wagering choice.

How much does it cost to use TwinSpires?

Nothing. There are no fees to use TwinSpires. However, in order to open an account you must make a minimum $25 deposit. This is a requirement of the State of Oregon. Certain optional premium products will be available for purchase. If an account has no activity for a period of nine months, TwinSpires may charge a minimal account maintenance fee.

How much does it cost to make a deposit?

Online credit and debit card transactions have a 3.98% transaction fee. Cash advance services are available by calling Player Services at 1-877-SPIRES-1 (774-7371), but are subject to a Global Cash Access fee of 4.5%.

For additional information on depositing funds, see "How do I make deposits to my wagering account?"

How do I open an account with TwinSpires.com?

Click "Join Now" and provide the information required to create the account. Once the account has been created, you will need to add funds to the account. When opening a wagering account, the Oregon Racing Commission requires a minimum initial deposit of $25 or more. Failure to make the minimum initial deposit will result in the closing of your account. An account can be reopened by TwinSpires.com upon receipt of initial deposit and subject to acceptance. TwinSpires.com requires the following to open a wagering account:

• Provide the following personal information: name, phone number, email address, residence address, mailing address (if different), social security number and driver's license number and state.
• Have read and agree to abide by all of the Terms and Conditions set forth by TwinSpires.com.
• Allow TwinSpires.com to use third party services to authenticate your account information. All information used to authenticate your account is kept completely confidential.
• Agree to pay all charges posted to your TwinSpires account.
• Allow TwinSpires.com to open an advance deposit wagering (ADW) account in your name and to manage funds on your behalf.
• Notify TwinSpires.com immediately about any change of address.
• Refrain from wagering if you relocate to any state or country that does not allow pari-mutuel wagering.
• Acknowledge that TwinSpires.com reserves the right to report unusual or suspicious activity to the proper authorities.
• Only one account per person is allowed. TwinSpires.com reserves the right to reject an application for any reason.

To sign up today, please go to TwinSpires.com Sign Up page.

If you have any questions about opening an account, contact Player Services toll-free at 1-877-SPIRES-1 (774-7371). Hours are 9:00am to 12:00am Eastern (effective 1/13/08) seven days a week.

Are there any restrictions on TwinSpires.com?

Yes. You must be at least 18 years of age (except Washington residents must be at least 21 years of age) and a resident of a state where the TwinSpires wagering system is available. TwinSpires reserves the right to deny the request to open an account or to close an account for any reason.

By opening and using a TwinSpires account, you understand and agree that all wagers accepted by TwinSpires are accepted in and are deemed to take place in the State of Oregon where TwinSpires maintains its wagering hub along with a Multi-Jurisdictional Simulcasting and Interactive Wagering Totalizator Hub License issued by the Oregon Racing Commission. Oregon law governs the TwinSpires website and all transactions conducted via the TwinSpires wagering system. By opening a TwinSpires account and using the TwinSpires wagering system, you consent to Oregon law governing your use of this website and transactions conducted through the TwinSpires wagering system.

What do I need to do to place wagers?

Go to www.twinspires.com and sign in using your unique username and password or account number and pin. TwinSpires.com players may also use the following phone number to place wagers, check on account status or access Player Services, 1-877-SPIRES-1 (774-7371) 9:00am to 12:00am Eastern (effective 1/13/08).

TwinSpires.com employs strict privacy and protection methods in order to insure the highest level of wagering security and integrity. TwinSpires.com accounts may only be accessed by the registered account holder using their unique, valid login information (username, password, etc.)

The maximum wagering amount allowed is $2,500 (US) per transaction. The maximum show wager amount is $5,000 (US). The wagering amounts are also dependent on the host racetrack and TwinSpires.com rules. All wagers are commingled with wagering pools at the host racetrack and will be subject to host racetrack restrictions. In the case of multiple wagers such as a daily double or an exacta box, the base wager is multiplied by the number of combinations to determine the amount of the total wager. Wagers will only be accepted that do not exceed the current balance of players' respective wagering account. All approved wagers will be withdrawn from the account holder's wagering account prior to submission of wager. Winning wagers will be credited to account holders twinspires.com account upon posting of official results by the respective host racetrack.

TwinSpires.com reserves the right to refuse any wagering transaction for any reason. Any and all wagers placed from non-wagering jurisdictions will not be accepted.

Under certain circumstances twinspires.com may operate separate wagering pools from the host racetrack. Separate pools will be subject to rules and regulations of the Oregon Racing Commission.

Once a wager is submitted, confirmed and accepted, refunds and/or cancellations are NOT permitted. Once confirmed by the twinspires.com wagering system, ALL WAGERS ARE FINAL. If for some reason we are unable to commingle your wager with the host racetrack wagering pool, your wager will be refunded to your account.

Requested wagers that are unsuccessful, ineffective or non-permissible for any reason (including any and all track errors, tote malfunction, communications failures, et. al.) will be canceled and the full wagered amount will be refunded to TwinSpires.com player account.

How long does it take to set up an account?

Once your application is accepted and your credit card is verified, or you have deposited funds through one of the available methods, you are ready to play.

How do I make deposits to my wagering account?

To make your initial deposit, see the options under "Manage Your Account". A deposit can be made: (1) by using EZmoney which draws funds from your checking or money market account, or (2) by using a Green Dot MoneyPak which can be purchased at over 50,000 retailers nationwide , or (3) by Credit/Debit Card (if gambling transactions are permitted by your banking institution); or (4) by Bank Wire Transfer; or (5) by In Person Walk In Cash Deposit; or (6) by sending a personal check (which takes 5 days to clear), certified check, travelers check, or money order through the mail. TwinSpires.com requires ALL customers to fill out and sign a Draft Authorization Form for future credit/debit card transactions, future withdrawals, and for IRS W2-G purposes. This form can be found under "Manage Your Account". Below is a list of deposit methods offered to fund your TwinSpires account:

EZmoney
TwinSpires' FREE method for depositing funds. Transfer funds electronically between your checking/saving/money market account and your wagering account. For more information see our EZmoney FAQ page.

Green Dot MoneyPak
Add funds to your account using cash with the Green Dot MoneyPak and get instant access to your deposited funds. Green Dot MoneyPaks can be purchased at thousands of retailers nationwide (Walmart, Walgreens, CVS, Rite Aid, Kroger, etc.)

Credit/Debit Card
Use your Visa or Mastercard to fund your wagering account. Be advised that some banks may charge a cash advance fee on credit cards. Please check with your bank for details. Generally, there are no cash advance fees when you use a debit card. Many credit/debit card issuers (banks) restrict online wagering transactions. In addition, there is a 3.98% fee for credit/debit card transactions processed online and 4.5% fee for credit/debit card transactions processed over the telephone.

Wire Transfer
Transfer funds directly from your bank account into your TwinSpires account via wire transfer.

Personal Check
Fund your wagering account by sending a personal check. Please remember that personal checks take five (5) business days to clear.

Walk In Cash Deposit (In Person)
In person cash deposits can be made at several locations: Churchill Downs (at the US Bank kiosk located on the ground floor of Churchill Downs racetrack), TwinSpires.com Call Center (Lexington, KY), Scioto Downs (Columbus, OH), Northfield Park (Cleveland, OH), River Downs (Cincinnati, OH).

Which credit and debit cards do you accept for deposits?

MasterCard and Visa are accepted for online deposits including debit cards which carry one of those logos. In addition, Discover, MasterCard and Visa cards are also accepted for phone in deposits. Phone in deposits are processed through Global Cash and carry a 4.5% transaction fee and are processed as a cash advance. Online deposits are processed as "purchases" however some credit card banks may treat them as cash advances. We cannot be responsible if your bank treats an online deposit as a cash advance. Credit and debit card deposits may also be phoned in to Player Services at 1-(877)-SPIRES-1 (774-7371) 9:00am to 12:00am Eastern (effective 1/13/08).

How do I host a "Kentucky Derby Party"?

How to Host a Kentucky Derby Party

Wagering more topics

When do wagers need to be placed?

Wagers can be placed up to post time. Note that some tracks now close wagering earlier. To avoid being shut out due to delays over the Internet, we recommend that wagers be placed as early as possible.

What types of wagers are accepted?

We support nearly all wager types offered by our member tracks. The wagering menu will virtually mirror the tracks' wagering menus with the exception of parlay wagers (such as twin-trifecta or tri-super) which require an exchange ticket.

Are transactions confidential?

All wagers and transactions are completely confidential.

How is my wagering dollar distributed?

Because all wagers are incorporated into the host track's wagering pools, the horsemen, the state and the racetracks share in the revenue.

What tracks are available on TwinSpires.com?

Players can wager on all Churchill Downs and Magna owned tracks as well as any track affiliated with TrackNet Media Group LLC. See the current list of tracks here.

Is it possible to cancel wagers?

Yes. The TwinSpires Wager Cancellation feature enables customers to quickly and easily cancel a wager online (within reasonable pre-defined limits).

How do I cancel a previously submitted wager?

What happens to my wager when a horse has been scratched that is part of my wager?

TwinSpires.com will provide refunds or assign other horses in accordance with the member track's policies for handling scratches.

Are current odds available and how up-to-date are they?

Yes. Odds are broadcast directly from our member racetracks and updated every sixty (60) seconds.

What happens to my wager when a horse has been scratched that is part of my wager?

Single Race Wagers:

Win - Place - Show: If the runner scratches, then the money will be refunded after the race goes official.

Exacta: If one or more of your selected horses are scratched, you will receive a refund for the wager(s) involving the scratched horse(s).

Trifecta: If one or more of your selected horses are scratched, you will receive a refund for the wager(s) involving the scratched horse(s). 

Superfecta: If one or more of your selected horses is scratched, you will receive a refund for the wager(s) involving the scratched horse(s). 

Super Hi-5: If one or more of your selected horses is scratched, you will receive a refund for the wager(s) involving the scratched horse(s)

Multiple Race Wagers:

Daily Double: If you selected the winner of the first leg and the selected horse in the second leg is scratched, you will receive a consolation double payout.

Pick 3: At most tracks, if the Player's horse is scratched BEFORE the first leg is run, the Player will receive a refund. If your wager is still live going into the second or third leg and the selected horse is scratched, you will receive a consolation payoff provided that your wager wins the other two legs.

Pick N: At most tracks, if the Player's horse is scratched in ANY LEG, the Player will receive the post time favorite as a substitute for each scratched runner in each leg. If you have the post time favorite included in your wager and have more than one horse included in that leg, and one or more of the selected horses are scratched, you will receive the post time favorite for each horse that scratched. In other words, you may have placed the wager only once using the post time favorite, but if any number of your other selections in that leg is scratched, you will receive the post time favorite for each horse scratched in lieu of the horse(s) in his wager. 

If I have a TwinSpires account can I still wager via telephone?

Yes. Players may place wagers by phone by calling 1-877-SPIRES- 1 (774-7371) 9:00am to 12:00am Eastern (effective 1/13/08). Phone wagering is available with a live operator or by touchtone or voice recognition (IVR).

Do you offer wagering and program information on Harness racing as well as Thoroughbred racing?

Yes. We offer Harness and Thoroughbred program information for the tracks covered. Please check our Schedule for available tracks.

Where can I learn more about wagering online?

• How to Bet / Making Wagers Online
• Types of Wagers and Calculating the cost of your wagers

Handicapping more topics

What racing information is available?

Members can view basic track program information, weather conditions, late changes, real-time odds, scratches, exotic probable payouts and live video for selected tracks. TwinSpires.com offers value-added handicapping information to assist horseplayers in their wagering.

Are Past Performances available online?

Yes. Brisnet.com Past Performances (PP's) and Insider Picks & Power Plays are FREE** when you place a wager on the track you have purchased a past performance for via TwinSpires.com. Credits are applied to the user's Brisnet account 2-3 days after wagering. TwinSpires.com and Bloodstock Research Information Services reserve the right to change the offer at any time. Harness PP's are not included in this offer. Customers can access PP's and other reports under "Handicapping" on our website.

**Please Note:
FREE PP POLICY (EFFECTIVE Jan. 1st, 2008)
TwinSpires.com is happy to announce the popular FREE BRIS PP promotion has been extended into 2008. Members will continue to receive complimentary past performances on every Thoroughbred track they wager on. This represents a slight change in policy from 2007 when anytime you placed a wager you received FREE BRIS past performances for all Thoroughbred tracks for that same race date. Now the promotion is tied to the tracks you wager on. This new criteria will also be in play for the FREE Insider Picks & Power Plays.

Former AmericaTab Players: As you may recall this is a return to the old FREE PP promo. In 2007 when you placed a wager you received FREE BRIS past performances for all Thoroughbred tracks for that same race date. Now the promotion is tied to the tracks you wager on.

Is video streaming available?

Yes. Video streaming for live racing is available for many tracks. You will get better video streaming when using Windows Media Player 9 or better which requires Windows 98 SE or later version operating system and Internet Explorer 6.0. Windows XP users will use Media Player 10 or 11 Series. Older operating systems may use Windows Media 7. Video speed is available up to 300 kbps for those with high speed (DSL or Cable) internet access. Those with phone line modem connections (56k) may or may not get video but often will get audio only because of the slower speed.

**IMPORTANT: YOU MUST HAVE POPUP BLOCKERS DISABLED TO VIEW LIVE VIDEO. For instructions on how to disable popup blockers on your computer, please GO HERE.

In order to view Race Replays, Players can use the following video players:

Windows Media player on Windows OS
Real Player Media player on Windows OS
Flip4mac Media Player on Mac OS

Some players may experience difficulties with Real Player on a Windows OS due to Windows Media Player typically being defaulted as the player for these file types. If you have any problems or questions, please do not hesitate to call Player Services at 1-877-SPIRES-1 (774-7371) 9:00am to 12:00am Eastern (effective 1/13/08).

Account Information more topics

Do TwinSpires account holders have credit card deposit limits?

Yes. There is a maximum limit of $400 on your initial credit card deposit. A completed Draft Authorization Form with that credit/debit card number must be submitted to TwinSpires.com before a second deposit or any withdrawal can be honored. Please note these limits do not apply to deposits by debit card, Bank Wire Transfer, money order, cashier's check or personal check.

I know my card and credit limit are good, why am I being declined?

If you are declined for any reason, a message will appear on the screen with the reason for the decline. One common reason for a credit card decline by the credit card issuing bank (other than over credit limit) is address verification. On the "Add More Funds Electronically" page, the fields will automatically be filled in with the account information including address. If the address on your credit card billing is different, you will need to change the information in the address fields to match your credit card billing address.

I am receiving a "Transaction Result #12 Declined" message and I know my card is good. What is causing this decline message?

Our credit card processing system has been returning declined transactions at a higher rate than normal with this message. Many credit card issuing banks have decided to ban online credit card transactions for internet gambling, and although primarily designed to impact internet casinos, it is hitting us too.

The main banks we are experiencing difficulties with at this time are Bank of America, Capital One, Chase, Citibank, MBNA, Providian and Star Bank. If you have a card from one of these banks, you may not be able to make deposits through our online deposit option.

We highly recommend the use of EZmoney for deposits as there are no fees for this service. You may also call Player Services toll-free at 1-(877)-SPIRES-1 (774-7371) 9:00am to 12:00am Eastern (effective 1/13/08) to make a deposit over the telephone (which uses a different card processor).

Deposits over the telephone are processed by Global Cash, and may be charged as a cash advance to your credit card. The service fee is 4.5%, but you may be charged an additional cash advance fee by your bank.

I would prefer to mail a money order or personal check. Where do I send it?

Money orders and cashier's checks are deposited in your wagering account the same day as received. Personal checks are held five days to clear. Please DO NOT send cash. A money order, cashier's check, or personal check deposit should be made payable to TwinSpires.com and mailed to:

TwinSpires.com
P.O. Box 8510
Lexington, KY 40533-8510

If you want to send a deposit via overnight delivery, we recommend using UPS, Emery, FedEx, Airborne Express, and DHL over using the U.S. Postal Express Mail Service since their service has not been timely. If you wish to send your deposits by overnight delivery, please send it to:

TwinSpires.com
801 Corporate Dr.
Lexington, KY 40503-5404
1-(877)-SPIRES-1 (774-7371)

How do I send a Bank Wire Transfer?

Please call TwinSpires.com Player Services toll-free at 1-(877)-SPIRES-1 (774-7371) 9:00am to 12:00am Eastern (effective 1/13/08) for instructions and information for a wire transfer. Such transfers must be completed during regular banking hours.

Why can't I access my account (login, account balance, wagering etc.) at certain times?

For maintenance reasons these features may be disabled between 2:00 am and 5:00 am ET. This maintenance is necessary to provide you with the best possible wagering experience during normal racing hours.

Can I access probable payouts?

You can access various probable payouts based on the track and the race.

Which pool does my money go into?

Your wager will be commingled into the appropriate pool of the host track.

How long after the race does it take for winnings to post to my account?

Your wager log update takes only a few minutes from the time the official race results are posted at the track.

When and how do I know if my wager is accepted?

An on-screen wager confirmation, accompanied by a ticket number, is provided within seconds of submitting a wager. There is a Print button located on the confirmation screen if you wish to print the ticket for your records. If a wager is not processed by the host track commingled pools, the Oregon Racing Commission requires TwinSpires.com to refund the amount of the wager to the accountholder.

Will I be able to see my wagering record?

You will be able to see the history of the current day's wagers by selecting "Recall Today's Bets" from either the "Manage Your Account" page or the wagering screen. You can also see your complete account history which contains wagering activity details and deposit and withdrawal information. This feature can be found by selecting "Detailed Account History Report" on the "Manage Your Account" page. This report can assist you in your record keeping.

Will I be able to see my balance online?

Your account balance is available online from either the "Manage Your Account Page" or the wagering screen.

What information is recorded in the wager log?

Your "Recall Today's Bets" screen will show all of your wagers for the current day, along with ticket serial numbers, amount and type of bet, whether the bet was a winner or loser, and the amount of the win or loss. For previous days, go to "Detailed Account History Report" on the "Manage Your Account" page.

How are funds withdrawn from my online wagering account?

To request a withdrawal, go to "Manage Your Account" and click on "Withdraw Funds". TwinSpires.com offers several methods for easy withdrawal:

By Phone: Withdrawals may be requested via phone by calling our player services center at 1-877-SPIRES-1 (774-7371) 9:00am to 12:00am Eastern (effective 1/13/08). Withdrawal requests can only be made by the account holder and upon verification of the account holder's identity. Withdrawal requests made via phone will be processed by check mailed to the registered account holder's address on record and will be mailed within five (5) business days of receiving the request.

In Person: Withdrawals may be requested at certain locations affiliated with twinspires.com. Withdrawal requests must be in writing with an authorized signature on an official twinspires.com deposit/withdrawal slip. Withdrawals will be paid in cash upon verification of account holder's identity with 2 forms of identification including at least 1 valid government issued photo id. Account holder may be asked to answer certain questions in order to verify account holder's identity. Currently, TwinSpires Players may make both cash withdrawals and deposits at the US BANK kiosk located on the ground floor inside Churchill Downs Racetrack. This option is currently available only when LIVE racing is offered at Churchill Downs.

EZmoney: Please see our EZmoney FAQ page here.

Can I have my winnings transferred to my bank account?

Members who have completed the documentation for EZmoney and have made a successful deposit, may make a withdrawal via EZmoney. The funds are sent directly to your checking account.

How do I dispute a miscalculation?

Call the Player Services toll-free at 1-(877)-SPIRES-1 (774-7371) 9:00am to 12:00am Eastern (effective 1/13/08) and speak to a Player Services Representative.

What information is TwinSpires.com required by law to give the IRS concerning account activity?

TwinSpires.com is required to report to the IRS on Form W2-G all wagering transactions which return a payoff of $600 or more in gambling winnings if such winnings are at least 300 times the amount of the wager. TwinSpires.com will also withhold funds at the standard IRS rate of 25% from wagers where the aggregate total proceeds of identical bets exceeds $5,000 and if the winnings are at least 300 times the amount of the wager.

Will there be any documentation for TwinSpires.com online wagering that the IRS will accept for losing tickets, to be balanced against winning tickets when there are signers?

If you do not have internet access, customers may request an "Account Activity Report" from TwinSpires.com for the calendar year. This computer-generated report will be mailed to the account holder within 10 days of receipt of the request. This information is also available online by selecting "Detailed Account History Report" on the "Manage Your Account" page which you can print out.

What happens if I forget my PIN?

Your PIN is required for you to access your account. Should you forget your PIN, you must contact Player Services toll-free at 1-(877)-SPIRES-1 (774-7371) 9:00am to 12:00am Eastern (effective 1/13/08) as soon as possible for a replacement. As an added security feature, your account will be disabled for a period of 24 hours upon five failed attempts to login. TwinSpires.com Player Services does not have access to customer's PIN information.

Conditional Wagering more topics

What is a "conditional wager"?

Aconditional wager allows a player to set minimum odds thresholds thatmust be satisfied (at a scheduled minutes-to-post timeframe) before thewager is sent to tote for processing. If the minimum odds thresholdsare satisfied at the selected timeframe (relative to minutes-to-post),the bet is sent to tote for processing. Otherwise, if the minimum oddsthresholds are NOT satisfied, the conditional wager ‘fails' and no betis sent to tote. Conditional wagering enhances the bettor's ability toeasily place wagers that he/she feels represent good value.

Which bet types support conditional wagering?

Conditionalwagers are currently available for Win, Daily Double, Exacta, andQuinella wagers. Conditional ‘WIN' wagers are restricted to only thosebets involving a single betting interest. Conditional ‘DAILY DOUBLE',‘EXACTA', or ‘QUINELLA' wagers are restricted to a single (‘straight')combination consisting of exactly two betting interests.

How do I place a conditional wager?

ConditionalWagers can only be placed online at TwinSpires.com. Conditional wagerscan NOT be placed when using live phone operators to place your wager.When constructing a bet online at TwinSpires.com, a "Make this aconditional wager" checkbox will appear for any wager which is eligiblefor conditional wagering. After marking the checkbox, you will be ableto: (1) Define your minimum odds threshold by entering the minimum winodds (for WIN wagers) or entering the minimum Probable Payoff (forExacta, Daily Double, or Quinella wagers); and (2) Set the scheduledtimeframe (relative to minutes-to-post) for the conditional wager to beevaluated. Then, after setting your conditional wager criteria,continue the construction of your wager as normal.

How does conditional wagering help the bettor?

Conditional wagering helps the player:
• Make value oriented bets without having to constantly monitor the tote
• Ensure fair odds when placing bets - especially when placing bets in advance
• Avoid wagers on overbet ("underlay") horses

Are conditional wagers "fixed odds" bets? Are the minimum payoffs guaranteed?

No.The payoffs for conditional and non-conditional bets remain identical.Conditional wagers merely allow the player to define if/when a betshould be sent tote. Conditional wagers accepted by tote may ultimatelypay less than the minimum odds/minimum probable payoff since final oddsand payoff information cannot be determined until all wagers have beenplaced into the pari-mutuel pool. Conditional wagers do NOT guarantee aminimum odds/probable payoff on your wager.

Will my bet be cancelled if the odds drop after the bet is sent to tote?

No.After the bet has satisfied the minimum odds/probable payoff criteria(at the scheduled timeframe) and the bet has been accepted by tote, thebet will remain in the pari-mutuel pool - regardless of later oddschanges.

How do I know if my conditional wager was sent to tote?

Asalways, today's betting activity for your wagering account can bereviewed through "Recall Today's Bets" (available in the drop downunder "More Options" on the wager frame). In addition, betting andtransaction activity which occurred before today can be reviewed under"Detailed Account History" (available through "Manage My Account").
The status ("Open", "Accepted", "Completed", "Cancelled", or "Failed") of any wager can be reviewed from these screens.

What is an "Open", "Accepted", "Completed", "Cancelled", or "Failed" conditional wager?

The "status" of a conditional wager falls into one of the following states:
"OPEN" wagers have been submitted by the bettor but have NOT yet been sent to tote.
"ACCEPTED" wagers have already been sent to and accepted by tote.
"CANCELLED" wagers have been cancelled by the bettor before being sent to tote.
"COMPLETED" wagers have been accepted by tote and the results of the bet have also been settled by tote.
"FAILED"wagers have failed to satisfy their minimum odds/probable payoffcriteria and were NOT sent to tote -or- the bets were rejected by totefor some reason.

Can I cancel a conditional wager?

"Open"conditional wagers which have not yet been sent to tote can becancelled via Recall Today's Bets (available in the drop down under"More Options" on the wager frame).

Why isn't my account balance debited immediately after placing a conditional wager?

Accountbalances are not debited until the conditional wager has beensuccessfully accepted by tote. In the event your account balance doesnot have the funds needed when being processed by tote, the wager will'fail'. Be sure to maintain a sufficient account balance to fulfill allof your "open" conditional wagers. Otherwise, your conditional wager(s)may be rejected by tote for insufficient funds.
If your accountbalance does not have sufficient funds to satisfy multiple conditionalwagers made on the same race with the same scheduled timeframe(relative to minutes-to-post), the wagers will be processed in theorder that (i) the condition is satisfied and (ii) the wagers werecreated.

Why are some Minimum Probable Payoffs based on a $1 base wager amount and others based on a $2 base wager amount?

Unfortunately,base wager amounts vary from track to track for the reported ProbablePayoffs of Exacta, Daily Double, and Quinella wagers. Some tracks use a$1 base wager amount when reporting their Probable Payoffs and othertracks use a $2 base wager amount. For this reason, it is important topay attention to the displayed base wager amount when defining yourminimum Probable Payoff.

Why don't you offer conditional wagering for Place & Show wagers?

Thetote only provides current odds and probable payoffs for Win, Exacta,Daily Double, and Quinella wagers. For this reason, conditional wagersare restricted to only those bet types.

Why don't you offer conditional wagering for ‘Box' and ‘Wheel' wagers?

Unlike‘straight' wagers involving a single probable payoff, there aremultiple probable payoffs for box and wheel wagers (one for eachpossible combination). What if only five of the six combinations in a3-horse box meet your minimum probable payoff criteria? Should theconditional 3-horse box wager "fail" and no bet be sent to tote? Or,should five individual straight exactas be automatically placed(instead of the 3-horse box)? How should the late scratch of a runnerbe handled? As you can see, the complexity is raised considerably forbox and wheel wagers. Therefore, conditional WIN wagers are currentlyrestricted to only those bets involving a single betting interest. And,conditional EXACTA, DAILY DOUBLE, or QUINELLA wagers are restricted toa single (‘straight') combination consisting of exactly two bettinginterests.

Technical Help more topics

**IMPORTANT: YOU MUST HAVE POPUP BLOCKERS DISABLED TO VIEW LIVE VIDEO. For instructions on how to disable popup blockers on your computer, please GO HERE.

Is technical help available?

Please continue reading this FAQ (Frequently Asked Questions) page to see if your question is answered. Known compatibility issues will be discussed in this section.

Do you support cable modems, ISDN, ADSL and T-1?

Yes. Connection speed is dependent on your access provider, but high-speed internet connections are not required to access the TwinSpires.com service.

Do you support WebTV?

No

Do you support America Online?

Users of AOL version 4.0 and higher should experience no difficulty using the TwinSpires.com system. Users of AOL version 3.0 or earlier will not be able to access the wagering and account maintenance portions of the web site.

Are any specific browsers or software required?

No. Your internet browser must support Secure Socket Layer encryption and Java Script, to access the wagering and account maintenance portions of the website. Most currently available browsers are acceptable, including Internet Explorer and Netscape. For best results, your Display Setting (monitor) should be set at 1024 x 768 pixels.

There is no special software needed to use TwinSpires.com. You will however, need to have Adobe Acrobat Reader installed to view certain forms and reports. You can download the FREE Adobe Acrobat Reader here.

I have an Apple Macintosh computer. Can I use TwinSpires.com?

If you're using an Apple computer, you'll need to have the Flip4Mac plugin installed to be able to view race replays and live video. You can download the FREE Flip4Mac here.

I have an older PC. What are the minimum PC requirements for using TwinSpires.com?

An Internet connection faster than 56K. Please make sure your Display Setting (monitor) is set at 1024 x 768 pixels.

Known Internet Browser "Bugs"

If you are currently using Microsoft's Internet Explorer version 5.0, you may experience problems with the "Add More Funds" and "View Today's Bets" pages. There is a bug in Internet Explorer 5.0 which causes these pages to not load completely. Microsoft has published a "patch" which will fix this problem, which you can download from their website.

What type of security does TwinSpires.com account wagering use?

All data is encrypted. Connection is secure by SSL Version 3. Connection is a dedicated, closed loop. TwinSpires.com does not store any credit card information on its servers. Our encryption keys are provided by VeriSign. You may view our VeriSign security information by clicking on the VeriSign logo on the home page.

Why don't I see the closed padlock in my browser indicating the site is secure?

Encryption keys are used to secure your transactions. This site uses frames to display both secure and non secure pages (such as this FAQ page) in a manner to maximize the online experience. When both secure and non-secure items are presented online in frames, the closed padlock will not appear in your browser. This is a normal occurrence.

Is my personal account information secure?

All personal account information is strictly confidential and stored in secure servers. No information will be submitted to any other entity without a legally binding subpoena or order. This includes all wagering information.

What protection do I have from others using my account?

Your PIN (personal identification number) and account number protect your account.

What does my PIN do?

Your PIN is your personal security system, guarding your TwinSpires information. You should be careful with it, and strictly limit access to it.

May I access my account from someplace other than my own computer? (e.g., work.)

Yes, you may access your TwinSpires account from any computer that has an Internet connection as long as you have your Account # and PIN.

May my friends use my account?

Your Account # and PIN protect your account. You must not permit anyone else to access the service through your account. You are responsible for maintaining the confidentiality of your Account # and PIN. TwinSpires.com assume all wagers made through your Account # and PIN are authorized by the account holder who must be 21 years of age and a U.S. resident living in a state where account wagering is legal.

I received an error "Video Access Restricted."

It has been our policy to offer live video for free and that will continue. We take great pride in delivering these services at no charge to you. In peak viewing times, you may have noticed video disruptions. This is due to the large number of viewers at one time on the system.

Beginning January 1, 2008, in order to protect our regular customers who use the system to wager and view the races, we will be implementing the following policy:

Video streaming will be available for those account holders who have wagered:

1) A minimum of $50 in the last 5 days you have accessed the video system or,

2) A minimum of $50 during the last 5 calendar days or,

3) A minimum of $100 wagered during the previous 30 calendar days or,

4) A minimum of $600 wagered during the previous 90 calendar days or,

5) A minimum of $5,000 during the previous 360 calendar days.

Viewing will be restricted until any of the minimum requirements are met. The account will then be automatically updated and the restriction will be lifted. The wagers accumulate for telephone and internet service.

FAQ

What is TwinSpiresTV? 

TwinSpiresTV is a new high-quality video player available exclusively to TwinSpires customers. TwinSpiresTV provides the next generation experience for viewing live racing on the internet. With TwinSpiresTV, players can take advantage of a broadband internet connection to view the highest quality live racing video on the internet integrated with live racing programs, real-time results, charts, and enhanced odds information.

How can I access TwinSpiresTV?

On the TwinSpires wagering screen, a "TV" icon now appears next to each of your selected tracks. Click the "TV" icon to launch the TwinSpiresTV application for your selected track. TwinSpiresTV may also be accessed from the "Live Video" page.

What are the minimum technical requirements for TwinSpiresTV?

The quality of your experience with TwinSpiresTV will depend mostly on your internet connection speed and your computer's ability to render high-quality graphics.

Here are the minimum requirements to use TwinSpiresTV on your computer:

Windows users: TwinSpiresTV works with Internet Explorer version 6.x or later, or with FireFox 2.x or later.
Apple Macintosh users: TwinSpiresTV requires Mac OS 10.4.10 or later and the Safari 3.x browser or later; or the Firefox 2.x browser or later.

Software: TwinSpiresTV uses Adobe Flash Player version 9. If you don't already have Flash Player 9 installed on your computer, you will be prompted to install Flash Player 9 when launching the TwinSpiresTV for the first time.

Internet Connection Speed: A minimum internet downstream connection of 1 mbps is recommended for using TwinspiresTV. The best experience will be at 3 Mbps or higher. To test your internet connection speed, please check out the TwinSpires Bandwidth Tester here. To increase your connection speed, please contact your internet service provider.

If your internet download connection is less than 1 mbps you may use the traditional Windows Media Player to watch live video. The video icon for Window Media Player video is displayed on the wagering interface to the left of the TV icon.

Mobile Phones: TwinSpiresTV will not function on most mobile phones and smart phones, including Apple's iPhone, because these devices do not yet support Flash Player 9.

Is there an extra charge for accessing TwinSpiresTV?

No. TwinSpiresTV is available free-of-charge to players who meet the minimum wagering requirement for live video access.

What are some of the new features in TwinSpiresTV?

• A Wager tab has been added to enable users to place wagers
• Race Replays
• A Pools & Probables tab
• An expanded Results tab
• User configurable Video Speed settings (Low, Medium, High)

How can I access the Wager tab?

Simply click the "Wager" tab located adjacent to the "Program" tab and the "Results" tab.

How can I access Race Replays?

Race replays can be accessed by clicking Change Video (found by hovering over the bottom left of any video panel). Then, select the "Replays" tab displayed at the top of the Video Guide screen. Race replays can also be accessed by simply clicking the video icon displayed next to a horse's name on the Program tab.

How can I view Pools, Exotic Probables, or Will Pays?

Simply click the "Pools & Exotics" button located on the Program tab.

What might cause "choppy" video or sound?

The video and sound quality you experience with TwinSpiresTV depends mostly on your internet connection speed and your computer's ability to render high quality graphics. Your internet connection speed can vary considerably depending on a number of factors: the time of day, your internet service provider, the activity of others on your home or office network, etc.

When TwinSpiresTV first launches, it measures the speed of the internet connection from your computer to the video server. It then selects the optimum video resolution based on the results of this speed test. Sometimes, however, the selected video resolution may require a faster connection than what can be sustained over time by your computer and internet connection. In such instances, "choppy" video or sound may be experienced. To minimize such occurrences, TwinSpiresTV has recently added the capability for users to modify the video speed. Three (3) video speed settings are now available: "Low", "Medium", or "High". If you are experiencing "choppy" video or sound, it is recommended that you use a lower video speed setting. However, a faster internet connection is still recommended for the best experience with TwinSpiresTV. To increase your connection speed, please contact your internet service provider.

I'm experiencing "choppy" video or sound...How do I adjust the video speed? 

To adjust the video speed, simply hover your mouse over the bottom of the main video panel. Then, select the desired video speed ("Low", "Medium", or "High"). It is recommended that you switch to a lower video speed setting if you're experiencing "choppy" video or sound. This should result in a smoother audio and video experience (although at a lower video resolution).  

How can I "hide" the thumbnail videos or switch to full screen video?

TwinSpiresTV offers three (3) different video display modes. By default, TwinSpiresTV displays a combination of the main video, and up to four (4) "thumbnail" videos, and the program/information panel. You may alternatively select to view the main video in "Full Screen" mode ("thumbnail" video and program/information panels are not displayed) or in a "No Thumbnail Videos" mode. To switch the video mode, simply hover your mouse over the bottom right of the main video panel. Then, click one of the three video modes shown.

Are full results charts available through TwinSpiresTV?

Yes. A link to the full result chart (PDF) for a race can be found at the bottom of the Results information displayed for any specific race. Please note, however, that charts are generally not available until about thirty minutes after the race is declared official.

Why can't I rewind the video?

The current version of TwinSpiresTV supports live video streaming only. Therefore, only "play" and "stop" controls are available.

What do the symbols and ratings in the "Handicapping View" represent?

The "Handicapping View" (available through the Program tab) offers a variety of handicapping angles and rankings to help players quickly identify the likely contenders in a race. Listed below is a brief description of the rankings, ratings, and angles:

TOP 3 RANKINGS:

Top 3 Picks

• The top three computer ranked picks for the race based on each runner's recent starts

Class

• The top three ranked "Class" horses based on each runner's recent BRIS Class ratings

Speed

• The top three ranked "Speed" horses based on each runner's recent BRIS Speed ratings

Pace -

• The top three ranked "Pace" horses based on each runner's recent BRIS Early Pace ratings.

ANGLES:

   Best Bet - A horse that is ranked among today's most likely winners by the computer

  Top Pick - The top computer pick for the race

  Hot Jockey - A horse ridden by a jockey that has been "hot" in last seven (7) days

  Clocker Special - A horse that has recorded a fast workout in the last seven (7) days

  Trainer Angle - A horse whose profile fits a profitable and high win% angle of the trainer

  Distance Specialist - A horse which has performed exceptionally well over the track & surface

  Hot Trainer/Jockey Combo - A Trainer/Jockey combination which has been "hot" in the last 14 days

  Horse For Course - A horse which has performed exceptionally well over the track and surface

  Exiting A Key Race - A horse exiting a race that has produced multiple horses that won their next start.

 What do the "Profit Line" odds under the red arrow represent?

Profit Line odds represent each horse's estimated probability of winning based on a rigorous computer study encompassing thousands of races. Profit Line odds incorporate numerous handicapping factors (speed, class, pace, form, weight, distance, surface, trainer, jockey, pedigree, recency, etc.). Profit Line odds are provided for all North American thoroughbred races (not available for harness and foreign races). There are countless ways to use Profit Line to help you make winning bets. The horse with the lowest Profit Line odds is deemed to be the most likely winner according to Profit Line. Another approach is to look for Profit Line "overlays" (noted in RED). Whenever the current odds of a horse is greater than (or equal to) the Profit Line odds, the Profit Line odds are displayed in RED. Profit Line deems these "overlays" because the current odds are greater than (or equal to) to the horse's estimated fair chances of winning.

What do the assorted ratings in the "Stats" tab represent?

The "Stats" tab offers four categories of handicapping statistics (Racetype Stats, Track Bias Stats, Run Style Stats, and Race Summary Stats) for a race. Listed below is a brief description of the statistics provided:

RACETYPE STATS: statistics specifically related to today's track, distance, surface, and racetype

# Races - the # Races found for today's racetype
Win % - the % Races won by Favorites for today's racetype
Itm % - the % of in-the-money finishes by Favorites for today's racetype
$2ROI - the Favorite's average $2 win ROI for today's racetype

Avg Field Size - the average field size for today's racetype
Avg $2 Win Payoff - the average $2 win payoff for today's racetype
% Wnrs >= 10/1 - the % of races won at >= 10/1 odds for today's racetype

TRACK BIAS STATS: statistics specifically related to today's track, distance, and surface

# Races - represents the # Races evaluated for Track/Distance/Surface
% Wire - the % races won in "wire-to-wire" fashion
1Call - the winner's average beaten lengths at the 1st call
2Call - the winner's beaten lengths at the 2nd Call
Rail - Post 1 Win%
1-3 - Post 1 - 3 Win%
4-7 - Post 4 - 7 Win%
8+ - Post 8 & up Avg Win%

RUN STYLE STATS: statistics specifically related to the running style of previous winners at today's track, distance, and surface

E - %Races won by "Early" run styles
E/P - %Races won by "EarlyPresser" run styles
P - %Races won by "Presser" run styles
S - %Races won by "Closer" run styles

"Early"run style winners typically win by leading or battling for the leadthroughout the duration of the race. "Early/Presser" run style winnerstypically race in close proximity to the lead before making theirwinning move. "Presser" run style winners typically race in mid-packearly before making their winning move. "Sustained" (or "Closer') runstyle winners typically race in the back-of-the-pack early beforemaking their winning move.

RACE SUMMARY STATS: average recent pace and speed ratings (at distance/surface) for each runner

Pg# - Program number
Horse - Horsename
E1 - Average 1st call pace/speed rating in recent starts for the horse
E2 - Average 2nd call pace/speed rating in recent starts for the horse
Late - Average Late Pace rating in recent starts for the horse
Spd - Average Distance/Surface Speed in recent starts for the horse

Why are there no angles listed for some races?

The handicapping angles (on the Program tab) are provided for North American thoroughbred races only. Statistics and Angles are not currently available for harness racing, foreign racing, and other non-thoroughbred racing breeds.