Introduction to VoiceBet®


Voice Bet

Voice Bet

Basics

Through your established wagering account at TwinSpires.com, VoiceBet® may be used to place bets on any race defined in the system. VoiceBet® is a new and innovative automated system for accessing telephone wagering accounts. The system allows account holders to use either voice commands from any telephone, or key commands from any touch tone telephone to check account balance, place bets, or review bets. With the aid of high quality digital voice instruction, VoiceBet® will guide you through the steps required to sign on to your account, place wagers, check for winning bets, and obtain your account balance.

VoiceBet® protects the privacy of your account by requiring you to provide your account number and PIN at the beginning of each telephone call. Once your account information is validated, the system states your account balance and begins accepting wagers. Each wager you request is played back to you for confirmation prior to being submitted to the wagering system.

Messages spoken by VoiceBet® are as brief as possible and may be interrupted at anytime by experienced callers. The system provides extended prompts for inexperienced callers who may need additional help navigating the system. At any time during the telephone call, you may issue commands to start over, review bets, or request operator assistance.

You can access the system by calling the telephone wagering number at 877-SPIRES-1 (1-877-774-7371), then select option 2 for the VoiceBet feature.

Call Flow

VoiceBet® begins each telephone call with a welcome message, an audio icon, and a prompt for an account number. You may either speak your account number as digits, or use the keys on the touch tone keypad to submit the account number. All touch tone key input is finished by touching the '#' key.

For example, account number 712346 is submitted as:

Spoken Keys
"seven, one, two, three, four, six"

712346#

The account personal identification number, PIN, is requested. The PIN may be spoken as digits or keyed using the touch tone keypad. In public areas where others may hear you speak, use the touch tone keypad to keep the PIN private.

If the account PIN were 1234, it would be submitted as:

Spoken Keys
"one, two, three, four" 1234#

If the account number and PIN match, the system will sign on to your account and play back the current account balance followed by a prompt to provide a track and race. At this point in the call flow you may choose whether to speak your bets or key your bets using touch tone. In either mode, you may interrupt the prompting with your selections.

The message is: "What's the track and race number, or say main menu for more options." The voice system at the heart of the telephone wagering line has been upgraded to include features such as current odds, results, and scratches accessible through the main menu of the members area. Say "Main Menu" to access these features. Click here to learn more about these features.

For keyed bets, each part of the bet is followed by the '#' key.

For spoken bets, the track and race are collected, then the amount, bet type and runner(s). Spoken bet details must be in that order. The speech recognizer does not understand extra words like 'umm', uh', or phases like 'I mean'. It fully recognizes track names, race numbers, amounts, bet types and all runner combinations.

For example, the bet: Churchill Downs Race 1, $2 Win 1 is collected as:

Spoken Keys
Prompt: "Enter track and race"
"Churchill Downs race one" 1#1#
Prompt: "What's the bet" "How much are you betting"
"two dollars to Win on the one" 2#
"What kind of wager are you placing"
1#
"What's the number of the runner"
1#
Prompt: " Before I make it official, let's confirm your bet: Churchill Downs, race one, two dollars to win on the one. Please say yes or no"
"yes"
"no"
"repeat"		 #1 confirms the bet
#2 rejects the bet (you will be asked which part or parts are incorrect)
#3 to hear the bet again
Prompt: "OK, I've placed the bet, the total bet cost is two dollars and you have $xxxx left in your account"

Notice that when the bet is spoken, several bet parameters are collected together; track and race, then amount, bet type, and runners. Touch tone bets are collected one piece at a time. After confirming a bet, you may make another one.

Spoken Keys
Prompt: "Say the next bet for Churchill Downs race one, or specify a new track and race"
"five dollars exacta box one, three, eight" 1# (Churchill Downs - must re-enter)
1# (Race 1 - must re-enter)
5# ($5 wager)
51# (Exacta Box code)
1*3*8# (numbers 1,3,8)

VoiceBet® will also respond to global commands. Theses commands are available at anytime during the telephone call.

Action Spoken Keys
Connect to an operator "operator" 0#
Review your bets "review bets" **1#
Get a new Track and Race "start over" **#
Context sensitive help "help" *#
End this call "good bye" hang up telephone

VoiceBet® uses the following modifiers for exotic bets:

Exotic Type Spoken
Box "Exacta BOX one, two, three
Wheel "Exacta one, two WITH three, four WITH five, six
Key "Trifecta KEY one, two, three, four"
or
"Trifecta KEY one WITH two, three, four"

If during the confirmation process you decide a bet is incorrect by replying "no" (2#), VoiceBet® will give you the option to correct parts of the bet. Use one or more of the following commands or touch tone keys to correct parts of the bet:

Spoken Keys Spoken Keys
track" 1# "runners" 5#
"race" 2# "everything" 6#
"amount" 3# "nothing" 7#
"bet type" 4#    

Current Odds, Results, Scratches

The voice system at the heart of the telephone wagering line has been upgraded to include features such as current odds, results, and scratches accessible through the main menu of the members area. The new touch tone commands are listed below.

The process remains the same for logging in but you will then be greeted with an enhanced selection with an option for the main menu. The new greeting will be "What's the track and race number, or say main menu for more options."

Action Spoken Action Spoken Action Spoken

Help

help
give_me_help
help_me
help_please

Review Bets

my_bets
review_bets
recent_bets

Win Odds

win_odd
odds
current_odds

Operator

operator
supervisor
transfer
teller

Account Balance

balance
my_balance
account_balance
my_account_balance

Race Results

 results
race_results
prices

Exit

goodbye
exit

Program List

list_todays_program
todays_track
program_list

 Faster fast
faster
Main Menu Main_menu

Scratched Runners

 scratched_runners
scratches		 Slow Down slow
slower
slow_down
    Start Over start_over
start_again
new_track		    

Touch Tone Codes

Track Code List

When using the touch tone capability of VoiceBet®, the following Pool codes are used:

Pool Straight Box Key Wheel
Win 1      
Place 2      
Show 3      
Double 4     43
Exacta 5 51   53
Quinella 6 61   63
Trifecta 7 71 72 73
Superfecta 8 81 82 83
Pick-3 13     133
Pick-4 14     143
Pick-6 16     163
Pick-7 17     173

When using the touch tone capability of VoiceBet®, the following rules are used for entering runners:

  • Use # to terminate the complete list of runners
  • Use ** as the "with" key
  • Use * to separate runners

Related Touch-Tone Commands

ommand Keys Command Keys Command Keys

Operator

0/0#

**0

**0#

Review Bet

**1

**1#

Odds

**5

**5#

Main Menu

**9

**9#

Account Balance

**2

**2#

Bet

**6

**6#

Start Over

**

**#

Race Result

**3

**3#

Help
Help is context sensitive

 *#
   

Scratched Runner

**4

**4#

    

Type of Bets

Type of Bet Example
Straight Bets
- runners are separated by the '#' key		 $2 TR 1,2,3
runners are 1#2#3#
Box Bets
- runners are separated by '*' and terminated with '#'		 $2 TR Box 1,2,3
runners are 1*2*3#
Key Bets
- runners are separated by '*' and terminated with '#'		 $2 TR Key 1,2,3
runners are 1**2*3#
Wheel Bets
- runners within a leg are separated by '*', legs are separated by '#'		 $2 TR 1,2 with 3,4 with 5,6
runners are 1*2**3*4**5*6#

Reviewing Bets

VoiceBet® provides the global command "Review Bets" (**1#) to allow you to review your bets at any time during the telephone call. The following voice commands are corresponding touch tone commands are available to assist in reviewing bets:

Spoken Keys
"Next Bet" 1#
"Repeat" 2#
"Cancel" 3#
"Done" 9#

Tote Key Codes IVR System

   
Key Track Breed
214 All Star Jockey T
4 Aqueduct T
5 Arapahoe T
215 Arc de Triomphe T
6 Arlington T
7 Assiniboia Downs T/H
187   Atlantic City      T
8 Australia A T
9 Australia B T
101 Balmoral Park H
10 Bay Meadows T
216 Belmont Advance T
4 Belmont Park T
217 Belmnt/Meadowlnds Dbl T
1 Beulah Park T
1 Beulah/River T
1 Beulah/Thistle T
218 Breeders' Cup Advance T
219 Breeders' Cup Futurity T
220 Brown Jug Futures H
102 Buffalo Raceway H
11 Calder T
103 CalExpo (Cap. Racing) H
12 Canterbury T/Q/H
13 Charles Town T
221 Cheltenham Gold Cup J
14 Churchill Downs T
15 Colonial Downs T/H
16 Delaware T
222 Delaware Cnty Fair #1 H
223 Delaware Cnty Fair #2 H
224 Delaware Cnty Fair #3 H
17 Delmar T
18 Delta Downs T/Q
104 Dover Downs H
19 Downs at Albuquerque T
20 Dubai T
225 Elitlopp H
14 Ellis T
21 Emerald Downs T
226 Empire Pick 6 T
22 English Racing B T
23 English Racing C T
62 English Racing 1 T
63 English Racing 2 T
24 Evangeline T/Q
25 Fair Meadows T
227 Fair Meadows #2 T
225 Fairgrounds T
27 Fairmount T
17 Fairplex T
28 Ferndale T
29 Finger Lakes T
105 Flamboro Downs H
30 Fonner T
31 Fort Erie T
106 Fraser Downs H
107 Freehold H
10 Golden Gate Fields T
32 Great Lakes T
11 Gulfstream T
228 Hamble/Haskell Dbl H
108 Harrington Raceway H
33 Hastings T
6 Hawthorne T/H
109 Hazel Park H
229 Head-to-Head (Univ) T
110 Hipo. de Montreal H
17 Hollywood T T
34 Hong Kong Jock Club T
35 Hoosier T/H
230 Indiana Derby Double H
36 Indiana Downs T/H
14 Keeneland T
233 Kentucky Derby Adv. T
234 Kentucky Derby Fut. T
37 Kentucky Downs T
231 Indiana Special H
Key Track Breed
38 Laurel Park T
111 Lebanon Raceway H
39 Lone Star Park T/Q
40 Los Alamitos T/Q
235 Los Alamitos Pick 3 T
26 Louisiana Downs T
101 Maywood H
41 Meadowlands T/H
112 Mohawk H
42 Monmouth T
113 Monticello H
43 Mountaineer T
236 NCF2 T
19 New Mex SF @Albuq T
238 North Hampton Fair T
44 Northern CA Fairs T/Mixed
114 Northfield Park H
239 Northfield Park m H
45 Northlands Park T/H
115 Northville H
240 Northville M H
241 NTRA Nat. Pick 3 T
242 NTRA Nat. Pick 4 T
243 NTRA Nat. Pick 6 T
46 Oaklawn T
116 Ocean Downs H
47 Penn National T
48 Philadelphia Park T
38 Pimlico T
117 Plainridge H
118 Pocono Downs H
119 Pompano Park H
49 Portland Meadows T
50 Prairie Meadows T/H
244 Preakness Adv. T
245 Preakness Double T
138 Presque Isle T
210 Pinnacle Race Course T
246 Prix D Amerique H
120 Raceway Park H
25 Remington T
247 Remington #2 T
51 Retama T/Q
36  Rideau Carleton  H
2 River Downs T
2 River/Thistle T
121 Rockingham H
122 Rosecroft H
52 Ruidoso T/Q
248 Ruidoso Downs #2 T/Q
211 Running Aces H
53 Sam Houston T
17 Santa Anita T
4 Saratoga T
123 Saratoga Harness H
124 Scarborough Downs H
125 Scioto Downs H
54 South Africa T
55 Suffolk Downs T
56 Sun Ray T
57 Sunland Park T/Q
249 Sunland Park #2 T/Q
58 Tampa Bay T
126 The Meadows H
250 The Meadows m H
127 The Red Mile H
3 Thistledown T
38 Timonium T
59 Turf Paradise T
14 Turfway Park T
128 Vernon H
129 Windsor H
112 Woodbine H H
60 Woodbine T T
61 Woodlands T
59 Yavapai T
130 Yonkers H
64 Zia Park T/Q

Bet Type Codes

Bet Type Straight Box Key Wheel
Win 1      
Place 2      
Show 3      
Double 4     43
Exacta 5 51   53
Quinella 6 61   63
Trifecta 7 71 72 73
Superfecta 8 81 82 83
Pick 3 13     133
Pick 4 14     143
Pick 6 16     163
Pick 7 17     173
Bet Type Straight
Across the Board (WPS) 95
Combination (WP) 96
Win-Show 97
Place-Show 98

VoiceBet® is a registered trademark of AmTote International, Inc.