Frequently Asked Questions
A:The EZmoney funding system is based on the Automated Clearing House (ACH) process that has been popular in other industries that allow electronic transfers of money over the Internet. Best of all, you can also request funds to be sent directly back to your bank account, so no more waiting for checks in the mail when you want to make a withdrawal.
EZmoney is simple to set up. You can register for the service online and make an initial transaction in minutes. There is a form you will need to fill out and return to our customer service office, prior to making additional transactions, or withdrawing funds from your account.
Be sure to take advantage of this new funding option, available at no charge to you.
A:The EZmoney system gives you more control of your money and allows you to process your money transfers online in a secure setting. EZmoney makes it easier to move funds into and out of your wagering account. When using EZmoney, you no longer have to worry about gambling blocks on credit cards, or delays by the U.S. Postal Service in receiving withdrawal checks. Managing your funds has never been easier.
A:The system for activation is set up to help you with each of three simple steps. To activate EZmoney transfers:
- Complete the EZmoney Authorization Agreement.
This agreement authorizes us to transfer money at your request between your checking account and your wagering account.
- Return EZmoney documents.
You must return a voided check AND your completed EZmoney Authorization Agreement to our customer service office.
- Use Add Funds with EZmoney to submit your desired deposit amount.
A:Your account should already be prepared to activate an EZmoney account. We recommend that you review your personal account information before attempting an EZmoney account activation. Your most current information in our system will reduce the possibility that your activation will be denied. Please be sure to include a valid eMail address for your account.
A:The system is based on a proven process of Automated Clearing House (ACH). This is similar to the process company employers use to direct deposit payroll checks. During the registration process, you will need to have your bank account number and bank routing number. You will also need a voided check or copy of your bank statement (for saving account) from the account that will be sent in with the signed Customer Agreement Form to our customer service office.
A:Once your account is activated you can immediately add funds to your EZmoney account. Initial EZmoney deposits are limited to $100.00. After your initial EZmoney deposit, no additional EZmoney transactions will be permitted until TwinSpires has received an original, voided check AND a signed copy of the EZmoney Authorization Agreement Form. After you complete this process, log in to Manage Your Account and select Deposit Funds. You may make EZmoney deposits up to $1000.00 per seven banking days. You may call our customer service department at 1-877-SPIRES1 (1-877-774-7371) to further discuss these limits.
A:Once your account is activated and verified you will have the option to transfer funds to your bank account that you set up through the EZmoney process. Log in to manage your account and select withdraw funds. You will be given the option to withdraw funds through your EZmoney account. After your initial EZmoney deposit, no additional EZmoney transactions will be permitted until TwinSpires has received an original, voided check AND a signed copy of the Customer Agreement Form.
Once established, you may withdraw any amount from your wagering account less any pending deposits that have not cleared both banks. Allow 3 to 5 business days for funds to clear.
A:Transfers are generated electronically. In most cases you will not see any noticeable delay in the transfer process. At times of peak volume during heavy race schedules there may be a slight delay in the processing of money transfers. Withdrawal requests will take between three and five business days to complete the banking process and become available funds in your bank account.
A:Our system does not limit the number of transactions, although there is a $25 minimum EZmoney transaction. Some bank services may have monthly transaction limits and charge an additional service fee. Consult with your bank's customer service representative to find out if additional fees are imposed.
A:EZmoney uses the Equifax authentication services for account activation to verify information supplied in the EZmoney setup process. Equifax is also a credit reporting company but no credit history information is accessed in the account activation process. All information collected will not be disclosed to other third parties, as provided in our Privacy Policy.
A:There may be any number of reasons why an EZmoney account may be denied. You will be given the opportunity to attempt activation three times before the system locks you out. We recommend that you verify your account information and supply a valid eMail address before you attempt to activate your EZmoney account. Please contact our customer service department at 1-877-SPIRES1 (1-877-774-7371) if you have a problem activating your account, or need to update your account information. Account updates can not be done by eMail, due to security reasons.
A:Some bank services may have monthly transaction limits or charge service fees. Beyond that, no transaction fees are charged for using the EZmoney system. Consult with your bank's customer service representative to find out if additional fees are imposed.
A:It is very important that you protect your account login and password. Our service is set up to protect your login and all account information on the site. We do this through 128-bit encryption on all pages that contain account information. All customer account information is stored on secure servers, which are not on public networks, and are actively monitored.
A:
After logging in to your wagering account, click "manage my account" and then select "view/print authorization form" from My Wagering Account.