Welcome to TwinSpires.com – Q & AQ. Why will my account be moved to TwinSpires.com?
A. Earlier this year Churchill Downs Incorporated completed a merger agreement with Youbet.com. As a result of the merger, we are combining the best features of both platforms at TwinSpires.com.
Q. When will my account be moved to TwinSpires.com?
A. On or soon after Tuesday, November 16th, 2010.
Q. Will I be able to log in with my existing Youbet.com handle and password?
A. Yes, you will be able to log in to your new TwinSpires.com account with your existing Youbet.com handle and password.
Q. Will my account balance be available at TwinSpires.com?
A. Yes, your account balance will be available in full at TwinSpires.com.
Q. What will happen to my Youbet Advantage points?
A. Your Youbet Advantage points will be converted to an equal cash value of the Twin Spires Club points. The Twin Spires Club is the official player rewards program of TwinSpires.com and Churchill Downs Incorporated. 1,000 Twin Spires Club points equals $1 in wagering credit. As a new TwinSpires.com player, we have created a new, unique Twin Spires Club account for you. For complete information on the Twin Spires Club, please visit www.twinspiresclub.com.
Q. Will my funding information be transferred over to TwinSpires.com?
A. If you enjoyed deposits and withdrawals directly from your bank account from Youbet.com (ACH), your banking information will be transferred over to TwinSpires.com. The free ACH service from TwinSpires.com is called EZmoney. You will also enjoy other similar funding options including Green Dot MoneyPak, credit card, wire transfer, personal check and in person at any Churchill Downs race track or OTB.
Q. What does it cost to use TwinSpires.com?
A. All premium services from TwinSpires.com including wagering services, live video, race replays, ACH deposits and withdrawals, live operator tellers and Brisnet Ultimate Past Performances are FREE (there are no subscription fees for live video or race replays however these services do require minimum wagering activity).
Q. What handicapping products will be available?
A. TwinSpires.com offers a very similar lineup of handicapping products to what you enjoyed at Youbet.com including Daily Racing Form, Equibase, Trackmaster and Timeform. In addition to those products, TwinSpires.com players always receive FREE Brisnet.com Ultimate Past Performances and Insider Picks & Power Plays when they wager on the track selected.
Q. Will the same lineup of tracks be available at TwinSpires.com?
A. TwinSpires.com offers a nearly identical track schedule as Youbet.com.
Q. How will I be able to purchase handicapping products?
A. TwinSpires.com players are able to purchase all handicapping products through their Brisnet.com account. You will have a Brisnet.com account automatically created for you and you will be able to provide your preferred credit card for handicapping purchases when you first log in to TwinSpires.com.
Q. What features from Youbet.com will be available at TwinSpires.com?
A. When you log in to TwinSpires.com you will find very familiar wagering experiences. Select TwinSpires Express for a wagering experience that is very similar to Youbet Express. TwinSpires Express includes a basic and advanced track program, dual video players and a quick-bet wager pad. If you were a fan of Youbet’s WagerPadPro then you will like the lightning-fast TwinSpiresPro. The single pane wagering interface offers nearly identical features to WagerPadPro. This is just the start of the Youbet products that will be available on TwinSpires.com.
Q. What new features will be available to me at TwinSpires.com?
A. TwinSpires.com offers several innovative and valuable features. TwinSpiresTV boasts the best online video experience in racing. TwinSpires Mobile allows you to wager on the go and enjoy live video on several devices including the iPhone, iPad and Droid. Free Brisnet Ultimate Past Performances and free live operator wagering are also available.
Q. What should I do if I already have a TwinSpires.com account?
A. Both accounts will work for you going forward so you can pick whichever account you want to continue. If you would like to combine your accounts, you may do so by calling TwinSpires.com Player Services at 877-SPIRES-1 (774-7371).
Q. What should I do if I already have a Twin Spires Club player rewards account?
A. If you would like your Twin Spires Club player rewards accounts to be combined, you may do so by calling TwinSpires.com Players Services at 877-SPIRES-1 (774-7371).
Q. I was a VIP with Youbet.com. Will I be a VIP with Twin Spires Club?
A. Click here for more information about the Twin Spires Club VIP levels and VIP Rewards. If you have questions about your VIP Status within the Twin Spires Club, please contact TwinSpires Player Services at 877-SPIRES-1 (774-7371).
Q. Will I be able to earn Twin Spires Club points when I wager at Churchill Downs Incorporated tracks and OTBs?
A. Yes, you will be able to earn Twin Spires Club points when wagering at Churchill Downs Incorporated tracks and OTBs. In order to earn Twin Spires Club points at track locations and OTB’s you will need to have a Twin Spires Club card. You may pick up your TSC card, if you do not already have one, by visiting any Twin Spires Club Center located at Arlington, Calder, Churchill, or Fair Grounds. For more detailed information on Twin Spires Club, please visit www.twinspiresclub.com.
Q. How many Twin Spires Club points do I earn when I wager?
A. The Twin Spires Club offers 4 points for every dollar wagered on Churchill Downs Incorporated race tracks (Arlington, Calder, Churchill and Fair Grounds) and 2 points for every dollar wagered on all other tracks. There are also several bonus and promotional opportunities to earn extra Twin Spires Club points. Twin Spires Club VIPs are also able to earn a significant amount of points through the lucrative Monthly Rewards Program.
Q. Why is the move to TwinSpires.com a good thing?
A. Youbet.com players will enjoy similar features to what were available at Youbet.com and be able to take advantage of new features like TwinSpiresTV, TwinSpires Mobile, Free Brisnet Ultimate Past Performances and live operator wagering. All of these premium services are now available with no subscription fees, making the new TwinSpires.com the very best mix of product and feature innovation, offering the most value available to players. Also, you will now be wagering with Churchill Downs Incorporated, the home of the Kentucky Derby and 137 years of tradition and integrity in the horse racing business.