Churchill Downs Technology Initiatives Company, which is doing business as TwinSpires ("TWINSPIRES", "we" or "us") respect your privacy.
Personal Information (which you provide to us)You may open an account with TWINSPIRES if you are at least eighteen (18) years old, (twenty-one (21) in some jurisdictions).
If you are of legal age, then please be aware that TWINSPIRES collects and analyzes the following "Personal Information" provided by you during site registration and account funding:
- Your Social security number
- Your Name, Address, Date of Birth
- Your wagering history (identified by your account number and name)
- Your bank and credit card account numbers
- Purchases made by you on our site
TWINSPIRES may ask you for your phone number for account verification and for special, account safety circumstances. TWINSPIRES does not give out your Personal Information to any third party for uses not described as normal business operations.
Other Information (which we collect about you)TWINSPIRES collects and analyzes the following Other Information about you when you interact with our online services:
- Your domain name, IP address, and click stream history on our site
- Cookies on your computer placed there by TWINSPIRES and by our business partners
- Your e-mail address if you post messages on the TWINSPIRES forums, communicate with TWINSPIRES via e-mail, post messages within TWINSPIRES chat areas, and otherwise interact with TWINSPIRES via email.
- Information about the pages you access or visit on our sites,
- Information volunteered by you, such as survey information and/or site registrations.
- Network traffic, in order to identify unauthorized use attempts to upload or change information, or otherwise cause damage or conduct criminal activity.
How We Use this InformationWe may use your Personal Information to fulfill the purpose for which you provide it to us, including, but not limited to verifying your identity and to fulfill your wagering activity.
TWINSPIRES reserves the right to use your Personal Information in order to ensure that wagering activity on our site meets various state and federal laws and other statutory requirements. In addition, from time to time we may use your Personal Information to offer promotions and marketing offers to you; to assist you in enrolling in games, contests and promotions; to personalize your interactions within our site(s); and other uses which are generally limited to the use of our services. No Personal Information is shared with non-affiliated third parties without your written consent.
Personal Information may be disclosed to judicial or other government agencies in response to warrants, subpoenas or other governmental orders. Other possible circumstances may include, but are not limited to, (i) your request or authorization of such a disclosure in connection with the sale, assignment, license or other transfer of TWINSPIRES, (ii) to protect our rights, (iii) to protect the property or safety of the rights of our employees or others, and (iv) where needed for corporate audits or to investigate or respond to a complaint or security threat. You are hereby advised that in the event of a criminal investigation by state or federal authorities or regulatory inquiry pursuant to TWINSPIRES licenses, you waive any and all rights to account holder information and data in TWINSPIRES’ possession, and you specifically authorize TWINSPIRES to disclose said data and information to law enforcement authorities. In this situation, you agree to release Churchill Downs Incorporated and its affiliated companies from any and all liability related to such disclosure, to the fullest extent permissible by law.
From time to time, TWINSPIRES may share Other Information we collect about you with third parties, in an aggregate and confidential form only, in order to assist with marketing or other business activities, including but not limited to, credit card payments, prevention of fraud, credit risk reduction or in compliance with OFAC. We would contractually require these companies to use your personal information only to provide a particular product or service to you or us, and do not authorize them to use your personal information for any other reason. All information collected by TWINSPIRES remains the exclusive property of TWINSPIRES.
Public Postings (Forums, Chat Rooms, Message Boards)
Please note that information you post in a chat room, a message board, a forum or another public posting area can be viewed by anyone with internet access. Please use caution when disclosing personal information in public posting areas like these. TWINSPIRES is not responsible for a third party’s use of information which you post in a public area.
You must be at least eighteen (18) and in some instances twenty-one (21) to sign up for a TWINSPIRES account. The TWINSPIRES website is not directed to children under the age of thirteen (13) and we will not knowingly collect or use any information from any person identified as being under the age of thirteen (13).
Third Party Policy
By signing up at TWINSPIRES, customers are giving permission to disclose contact information to third parties.
What We Do To Protect Your Privacy
To ensure site security and network performance, TWINSPIRES monitors all inbound and outbound network traffic in order to identify unauthorized attempts to upload and change information, or otherwise cause damage or conduct criminal activity. Unauthorized attempts to upload or change information or otherwise cause damage to this service are strictly prohibited and shall be punishable under applicable state or federal law.
We use SSL encryption to protect sensitive information during your online interactions with TWINSPIRES. We utilize procedures to protect confidential information off-line, as well. Generally, we restrict access to your Personal Information to employees who need the information to perform a specific task for you. Our employees use password-protected screen-savers to protect against loss when they leave their desk. The servers which hold personally identifiable information are maintained in a locked, secure hosting environment.
Send a letter with your name, address, telephone number, and photocopy of your driver’s license to the following address:
TWINSPIRES Information Request
P.O. Box 8510
Lexington, Kentucky 40533
A TWINSPIRES representative will follow up by mail or phone with you.
Email PolicyTwinSpires and it Affiliates comply fully with the federal CAN-SPAM Act of 2003. We will not share, sell, rent, swap or authorize any third party to use your email address for commercial purposes without your permission. If you feel you have received an email from us in error, please contact email@example.com.
Account and Service-Related Email: TwinSpires and its Affiliates reserve the right to send you email relating to your account status. This includes order confirmations, expiration notices, login or registration issues, other transactional email, and notifications about major changes to our services.
Email Newsletters: TwinSpires and its Affiliates offer several email newsletters. If you no longer wish to receive our newsletters, follow the "unsubscribe" instructions located near the bottom of each newsletter.
Promotional Email: TwinSpires and its Affiliates may periodically email you messages about products and services that we think may be of interest to you. You can choose not to receive messages in the future by following the "unsubscribe" instructions located near the bottom of each email.
Survey Email: We may send you an email inviting you to participate in user surveys, asking for feedback on TwinSpires, its Affiliates, and/or existing or prospective products and services, as well as information to better understand our users.
Emails From You: If you send us emails, you should be aware that information disclosed in emails may not be secure or encrypted and thus may be available to others. We suggest that you exercise caution when deciding to disclose any personal or confidential information in emails.
Contacting the Web Site
If you have any questions about this privacy statement you may contact:
P.O. Box 8510
Lexington, Kentucky 40533
Telephone: 1-877-SPIRES-1 (1-877-774-7371)